IT teams have never been busier. From navigating a global skills shortage to ensuring system reliability, addressing shadow IT, and implementing robust cyber security plans, their responsibilities are vast and growing.
On top of this, IT teams are tasked with improving employee productivity, driving digital transformation, maintaining governance and compliance, and supporting organizational growth and resilience. The pressure to deliver across these areas has never been greater, making effective tools and strategies essential for success.
No-code process automation platforms are transforming the way IT processes are managed. By empowering both IT teams and business users to collaborate on process automation, or even better enabling the business to take the lead, these platforms significantly reduce the burden on IT. This fusion of effort not only streamlines work with automated workflows but also helps alleviate the mounting pressures faced by IT departments, allowing them to focus on more strategic priorities.
According to the Forrester report "The Four Styles of High-Performance IT: Transforming"
“Leveraging automation as a competitive differentiator, not just an efficiency driver, is a hallmark of transformative IT strategies.”
FlowForma's No-code IT process automation platform offers significant benefits for IT teams, enabling them to streamline their own simple to complex business processes while fostering a culture of citizen development across the enterprise. By empowering business users to digitalize processes in collaboration with IT, and under IT’s governance, no-code automation bridges the gap between operational agility and IT oversight, driving scalable, enterprise-wide transformation.
Building a business case for no-code IT process automation is straightforward. With the global shortage of skilled developers showing no signs of easing, IT and app development teams are increasingly struggling to keep up with increasing demands. This resource gap has made no-code workflow automation an essential tool for organizations looking to maintain agility and remain competitive.
One of the key advantages of no-code automation is empowering citizen developers, non-technical employees who can design and implement business process automation. By reducing reliance on overburdened IT teams, firms accelerate innovation and cost savings. Citizen development minimizes the need for costly custom coding, shortens timelines, and maximizes resource efficiency, making it a very smart financial choice.
For organizations seeking scalable, cost-effective solutions to their IT process automation challenges and gaps in existing systems, no-code platforms offer a compelling answer: rapid delivery, broader innovation, and measurable return on investment.
By removing the need for coding, no-code platforms with intuitive drag-and-drop functionality and AI capabilities empower users to automate processes at remarkable speeds. One FlowForma customer, after evaluating the FlowForma platform against a competitor, highlighted its efficiency, stating:
"We chose FlowForma Process automation mainly because of its speed, we only need to build a form once, no coding skills are required and it integrates seamlessly with other systems. The solution we built in four weeks with PowerApps, we created in one week with FlowForma Process Automation."
This speed and simplicity demonstrate the transformative potential of process automation platforms in driving productivity and continuous improvement.
With the ability to integrate with thousands of systems, no-code platforms ensure flexibility and scalability, allowing organizations to streamline processes and enhance decision-making effortlessly.
No-code process automation software empowers IT teams to automate processes faster than ever. By leveraging AI-powered no-code platforms, organizations gain a powerful combination that accelerates the path to scalable automation. This collaborative approach ensures IT teams can meet growing demands efficiently while enabling the business to adapt and expand processes seamlessly.
Scalability is key. In the words of our customer, William McCann, IT Associate Director at Grant Thornton:
‘‘The more processes I’ve automated, the more the business sees the benefits and the more they want to use it. FlowForma Process Automation is completely different to other SharePoint apps; much more business intuitive. I designed a five-step Mobile Request form and completed it in a day.”
When IT teams automate repetitive tasks, it frees up their time to work on more strategic initiatives.
Many organizations evaluating our platform express a desire to future-proof their automation strategy by enabling users outside the IT team to automate their business processes. Thanks to the significant advancements in AI features rolled out by FlowForma, this has never been easier. Our platform empowers all users to drive automation, ensuring scalability and long-term success.
No-code IT process automation offers a wide range of applications that streamline workflows, reduce manual intervention, and improve operational efficiency. Here are some key use cases across various IT functions for automating routine tasks:
While ticketing systems like Zendesk, Jira, DevOps, or Freshdesk often handle these tasks, no-code platforms can automate routine tasks workflows around ticket resolution, prioritization, and escalation, adding flexibility to standard systems.
Ticketing systems can fall short in driving structured RCA tasks. No-code platforms can automate RCA workflows, ensuring issues are resolved methodically and lessons are documented for future prevention.
A common support task that can be automated with a no-code workflow automation tool, is providing quick and secure changes to user roles while maintaining audit trails, especially useful regarding employee onboarding and compliance use cases.
No-code platforms offer a structured way to handle change requests across multiple systems, ensuring all necessary approvals are captured and tracked through the process.
Automating approval workflows with no-code solutions allows for greater visibility and faster decision-making, essential for project management tasks.
Often done with spreadsheets, this task is prone to errors. No-code platforms simplify asset management with automated tracking, updates, and reporting, enhancing operational efficiency along the way.
For example, requesting additional database storage or server upgrades. No-code platforms streamline the request and approval process, ensuring accountability and traceability.
By ensuring all actions are logged and traceable, no-code platforms help maintain compliance while simplifying access management and configuration management.
Automated asset management workflows help maintain accurate records for audits and regulatory requirements.
Automating this process ensures that incidents are handled consistently, with a clear record of steps taken to resolve the issue.
See how fast and easy automating can be as a FlowForma solutions expert automates an incident management process in seconds with Copilot. Watch the video here.
No-code platforms streamline supplier management processes, ensuring compliance, proper documentation, and timely updates.
As Martyn McKechnie, Head of Digital Identity at Blackpool Teaching Hospital says:
FlowForma ensures all workflows are governed by IT policies, providing audit trails and maintaining regulatory compliance.
With newly integrated AI features such as FlowForma Copilot to automate your processes or map your process from a photo, intelligent suggestions, and automated decision-making, automating business processes has never been easier.
“With FlowForma Copilot, process automation has never been easier. In a world where organizations face significant skills shortages and more business users want to digitalize, FlowForma Copilot accelerates how quickly process owners can map out and complete a draft of their workflow, bringing immediate value,” commented Gerard Newman, CTO at FlowForma.
To get started with no-code process automation in IT, begin by identifying manual tasks that are repetitive and time-consuming like user access management or incident reporting. Choose a no-code platform that integrates with your existing tools and supports IT-specific needs, such as FlowForma Process Automation.
Start with a small pilot project to test and refine workflows, then gradually expand to more processes. Empower business users with training while maintaining IT governance to ensure compliance and security. Use analytics and AI to optimize workflows and track ROI, demonstrating value as you scale automation across your IT operations.
Talk to our team today about our guided free trial experience.